Effective Date: January 1, 2023
Cltoo (“we,” “our,” or “the Company”) values your privacy and complies with the Personal Information Protection Act of Korea and other applicable laws. This policy explains how we collect, use, store, and protect your personal information.
Ⅰ. Purpose of Processing Personal Information
We process personal information for the following purposes:
- Service Provision and Payment Processing
- To provide content, process purchases and payments, verify identity, deliver goods, and send invoices.
- Member Management
- To verify identity, prevent unauthorized use, confirm membership intent, handle inquiries or complaints, and deliver important notices.
- Marketing and Advertising
- To develop new or customized services, inform you about events and promotions, promote products and services of Cltoo and its partners, provide targeted advertising based on demographics, and analyze usage patterns.
- Other Purposes
- To enhance security through IP and device analysis, maintain records for dispute resolution, and generate statistical data for service improvement.
Ⅱ. Information We Collect and How We Collect It
- Information You Provide Directly
- Name, email address, payment method, address, phone number.
- Preferences, settings, information entered while using the service, customer service inquiries, survey responses, and event participation details.
- Information Collected Automatically
- Service usage records, search and request history, interaction with our emails or push notifications, chat or call logs, and device IDs.
- Information from Third Parties
- Location information based on IP address (for service customization).
- Account security and fraud prevention data from security service providers.
- Payment or balance information from payment service providers.
Ⅲ. Retention and Destruction of Personal Information
- Retention and Destruction Procedure
- After the purpose of collection is fulfilled, the data will be moved to a separate database and destroyed after the retention period required by our internal policy or applicable laws.
- Destruction Methods
- Paper records: shredded or incinerated.
- Electronic files: permanently deleted using technical methods to prevent recovery.
- Retention Periods Required by Law *(information will not be used for any other purpose)*
- Records of contracts or withdrawal of offers: 5 years
- Records of payment and supply of goods: 5 years
- Records of consumer complaints or dispute resolution: 3 years
- Records of advertisements: 1 year
- Website access logs: 1 year